Terms of Sale
Welcome to www.pivot-point.com.au. www.pivot-point.com.au is owned and operated by Allied Educational Services T/A Pivot Point Australia, with our registered office at Unit 4 5-15 Epsom Road Rosebery, NSW Australia 2018
The terms “Pivot Point” “we”, “our” and “us” when used in these Terms of Sale (“Terms of Sale”) means Allied Educational Services T/A Pivot Point Australia. The terms “you”, “your” and “yours” when used in these Terms of Sale means you, as a user of our website.
Use of the Website
By placing an order for an Item through our website you agree to be bound by these Terms of Sale. If you do not agree to these Terms of Sale, you must cease using this website.
Your Status and Eligibility to Purchase
When you order an Item, you will be required to provide payment details. You represent and warrant that the payment details you provide are both valid and correct and you confirm that you are the person referred to in the "billing information" provided.
Membership Registration and Accounts
In order to purchase an Item and make use of some of the features and services on our website, you will need to register. Registration is free and does not require you to purchase an Item from our website.
By registering on our website, you agree to keep secure and confidential all usernames and passwords required to access our website. You agree to notify us immediately of any unauthorised use of your password or any other breach of security. You must not transfer your account to another person or maintain more than one account with us without our consent. We may, in our sole discretion, suspend or terminate your account or limit your access to our website.
We have made every effort to ensure the correctness of all details, photographs and descriptions relating to the Items on our website. We do our best to display, as accurately as possible, the relevant size, colours and types of each Item. Please note however that the actual colours you see will depend on your computer monitor and browser and therefore we cannot guarantee that your monitor's display of any image is a completely accurate representation of the actual Item.
We encourage you to read all the product details and information relating to each Item found on our website. Additional product use information is included in your parcel when you purchase a beanbag from us.
Our Items are constructed from quality materials and meet all relevant Australian standards.
If you have any questions or concerns, before purchasing any Item please contact us on 1800 066 298 or email email@example.com
All orders are subject to availability of the Item or Items selected. Please note that there may be a delay between the time you place an order and the time when we accept your order, which may result in a change to the stock position relating to particular Items. We will notify you as soon as possible if an Item you have ordered becomes out of stock.
You may order online or by calling us on 1800 066 298.
All orders are subject to acceptance by us. When you place an order, your order constitutes an offer to buy an Item from us. After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this email does not mean that your order has been accepted, rather it is an acknowledgment that we have received your order. Acceptance of your order will take place when your order is dispatched. We will email you that your order has been dispatched (Dispatch Confirmation). The contract between you and us will only be formed when we send you the Dispatch Confirmation.
We reserve the right not to accept your order if certain events occur, for example, we are unable to obtain authorisation for payment, an Item is out of stock or withdrawn, there is a system malfunction, shipping restrictions apply to a particular Item or you do not meet the eligibility criteria set out in these Terms of Sale.
All Item prices are shown on our website in Australian Dollars. Please note that the price of any Item stated on our website excludes delivery costs. Delivery costs will be added to the total amount due at the final checkout page.
Although we make every effort to ensure that the prices stated on our website are correct, sometimes mistakes can occur. We will honour the Item price displayed on our website at the time your order is placed, except in the case of an obvious error.
Prices of Items may change from time to time so please carefully check the pricing information provided on our website to confirm the current price of any Item. Any price changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
Payment for all Items can be made by credit and/or debit card. We gladly accept Visa, Mastercard and American Express. Payment can also be made by bank deposit to Allied Educational Services P/L
Bank: St Gerorge Bank, Account Name: Pivot Point Australia BSB: 332 051 Account: 100165523
If you have paid on your credit or debit card, your payment card will be debited immediately.
We use eWay for payments. eWay automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL). This means that your payment card details are encrypted.
We take all reasonable care to keep the details of your purchase and payment secure but we will not be liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from this website.
By making an offer to purchase an Item, you expressly authorise us to perform credit checks and, where we feel it's necessary, to transmit or obtain information about you from third parties from time to time, including confirming your identity and validating your credit card.
Please note that if you pay for an Item using a payment card with a foreign currency denominated account, the account will still be taken in Australian Dollars at the conversion rate applied by your payment card company at the time of processing your order.
Customers outside Australia may also be liable for any import duty, tax, quotas, permits, product restrictions and other local requirements. Before placing an order, we suggest you verify what local requirements may apply to you.
Delivery within Australia
Please note that we can only send orders to a street address. We do not deliver to a PO Box address. A delivery address cannot be changed once we have dispatched your parcel. We will not be liable for any failure or delay to deliver an Item due to incorrect address information. We recommend that you provide a work address to ensure someone is available to receive the parcel in person. If using a work address, please include the business name.
We use Australia Post Express and other courier services for delivery of Items within Australia. Our delivery charges will be calculated at the final check-out page. Delivery usually takes between 2 to 5 working days. However, please note that deliveries may take longer than this if you have paid by bank deposit (as payment must first clear), during sales and other busy periods, if you live in a remote, regional area or due to circumstances beyond our control. If you have not received your delivery within 7 working days, please send us an email at firstname.lastname@example.org or contact us on 1800 066 298. Once you provide us with your full name and order number, we can give you your tracking number. In most cases, your parcel will be at your local post office and will require pick up.
All delivery times are based on working days and are to be used as a guide only. Whilst we make every effort to deliver Items as soon as we are able, we will not be liable for any failure or delay to deliver the Items within the estimated timescales.
Most of our Items can be shipped internationally, using standard delivery. Please note that we can only send orders to a street address. We do not deliver to a PO Box address. A delivery address cannot be changed once we have dispatched your parcel. We will not be liable for any failure or delay to deliver the Item due to incorrect address information. We are currently unable to offer order tracking on international orders.
We aim to deliver all international orders within 10 working days. However, please note that deliveries may take longer than this during sales and other busy periods or due to circumstances beyond our control, for example disruptive weather.
All delivery times are based on working days and are to be used as a guide only. Whilst we make every effort to deliver Items as soon as we are able, we will not be liable for any failure or delay to deliver the Items within the estimated timescales. If you have not received the Item ordered within 10 working days, please send us an email at email@example.com or contact us on 1800 066 298.
Import Restrictions and Custom Fees
Please note that some countries place restrictions on merchandise ordered from overseas and/ or charge additional import fees or customs duties. These charges are beyond our control.
Please be aware that you will be responsible for any import duties, taxes or customs charges payable. We suggest that you contact your local government body prior to placing an order with us, so that you understand what restrictions may exist and/ or what possible additional payments may apply.
Cancelling Your Order Before Dispatch
If, for any reason, you wish to cancel an order before the Item has been dispatched, please send us an email at firstname.lastname@example.org or contact us on 1800 066 298. Please note however that requests for cancellations sent via email may not be actioned immediately which may result in the order being dispatched. If we have already dispatched your order, our Returns and Exchanges Policy (set out below) applies.
Returns and Exchanges Policy
We want you to be completely happy with your purchase. If for some reason you are not, we offer a 14 day "no quibble" money back satisfaction guarantee, whereby you can return the Item to us for exchange or a refund provided that you follow the procedure we have set out below:• Before sending the Item back to us, please email us at email@example.com and advise us that you would like to return the Item.
• Items must be returned to us within 14 days of receipt, unopened in the original packaging in saleable condition.
• Please ensure that any returned Item is securely repackaged. We recommend that you use an insured registered mail service as returns not received by us cannot be exchanged or credited to you.
Please note any refund will not include the original cost of delivery to you. Returning the Item to us will be at your cost except for Items returned due to a fault or damage which has been accepted by us.
Damaged or Faulty Items
In the unlikely event your Item is damaged during transit, was incorrectly sent or is faulty, we will happily arrange an exchange or a refund, provided that you follow the Returns and Exchanges Policy set out above in these Terms of Sale.<
We also offer a 12 month warranty on the Items relating to materials and manufacturing faults.
We will reimburse the postage charge if you are returning an Item because it is faulty or damaged in transit. In these circumstances, the re-delivery of an Item is free or a full refund is offered.
Please note that gift cards and Items marked "Sale" (or similar), "Sample" or "Seconds", are unable to be returned to us for an exchange or refund. Downloadable products are not able to be refunded under any circumstances.
Method of Refund
We normally provide any refund using the same method originally used by you to pay for your Item. Please allow up to 28 days (from the day you return the Item to us) for your refund to be processed. Note that it may take a further few days for the money to appear in your account depending on your bank or card issuer.
We may change these Terms of Sale at any time. We also reserve the right to amend, vary or remove any Items and any page of this website at any time and without notice.
Please read these Terms of Sale regularly. If you do not agree to any change we make to the Terms of Sale, then you must immediately stop using our website. Any changes made to our Terms of Sale after you have placed an order will not affect that order however, unless we are required to make the change by law.
Governing Law and Exclusive Jurisdiction